Earlier this week, TrustRadius announced its top rates business process management software for 2018, and Pega Platform was included. The Top Rated awards are based solely on user satisfaction scores. They are not influenced by analysts, popularity, site traffic, etc.

As per TrustRadius criteria, “Products included in the 2018 Top Rated Business Process Management Software list must have been in the top tier of their category TrustMap on Jan 26, 2018 to earn a Top Rated badge. To qualify for the Business Process Management Software list, products must have at least 10 reviews and ratings on TrustRadius. Every reviewer is verified and every review is vetted before publication. Products are plotted on the map based on end-user data, including users’ likelihood to recommend scores as well as buyer research patterns.”

They outlined their reasons for choosing Pega as a winner:

Pega Platform is a comprehensive, unified BPM suite, most suitable for larger enterprise customers. It includes case management, predictive features, and also has strong mobile capabilities. The company has also built a series of marketing applications that run on top of the Pega Platform. Like several other BPM platforms, the company now focuses on no-code and low-code app development capabilities. Reviewers commonly cite the responsive and intuitive user interface as well as strong integration capabilities.